SASSA SRD R350 Not Received In October? Check The Shocking Cause And Fix It Now

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A good number of South Africans experienced surprise when the R350 Social Relief of Distress payment (SRD) for October 2025 did not get credited to their respective bank accounts. The main reason for the delay is the introduction of more rigorous identity verification checks by SASSA. More particularly, there are applicants who have not completed the necessary steps such as face scanning or their bank account details do not correspond to their ID. The majority of the problems are related to outdated personal information, applications with the same ID which are duplicates, or banking information that is yet to be verified.

How to Check Your SRD Payment Status

In order to find out if your application has been granted or it is still in the process of being reviewed, simply go to the official SASSA SRD status portal at srd.sassa.gov.za. Fill in your ID number as well as the phone number that you used when you applied and then press submit. The website will then show your present status: if your payment is approved, pending, declined, under referral, or failed ID verification. 

Common status designations consist of:

  • Pending — under review
  • Approved — eligible and ready for payment
  • Declined — application didn’t meet criteria
  • Referred — more scrutiny needed
  • ID Verification Failed — identity check not passed
  • Bank Details Pending — banking info incomplete or unconfirmed
  • Payment Processed — full processing done and payment sent

Payment Schedule: When to Expect the Payout

The disbursal of the R350 SRD payment for October 2025 is expected to be done in batches over the course of the month. The following is the approximate schedule:

  1. 1 October: Opening of the grant cycle and commencement of initial processing
  2. 3–7 October: ID verification period (this is where the majority of delays arise)
  3. 8 October: Disbursement of the first group of payments to applicants who are completely verified and approved
  4. 15 October: Dispersal of the second batch of payments, for applicants whose verification has just been completed
  5. 20 October: Last payment checks and distribution of cash to the remaining eligible applicants
  6. Until 31 October: Conducting of manual reviews and reprocessing for the applicants who encountered bank rejections or issues not resolved

A bank rejection of the payment can cause a retry after necessary corrections.

What To Do If Your Payment Is Missing

Should the SRD R350 grant not have reached you by the end of October, here are the choices open to you:

  • Correct your application on the SASSA portal—make corrections to any wrong or outdated ID, phone, or bank details.
  • Check that the name on your bank account is exactly the same as the name on your ID because mismatches are the reason for rejections.
  • File a complaint via the official SASSA website
  • Go to a nearest SASSA office for assistance
  • Reach out to their help desk (via phone or email) for support

Also Read: South Africa Licence Cancellation Rules 2025: New Reapplication & Demerit Points System Explained

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